As enterprises accelerate digital transformation, procurement is shifting from efficiency‑driven operations to a future‑focused role as a value orchestrator. This year witnessed providers achieving up to 30% revenue growth, fueled by automation, AI‑driven insights, and spend optimization. Organizations are adopting outcome‑based partnerships, emphasizing flexibility, measurable results, and innovation. At the same time, over 65% of investments are directed toward human capital and R&D, ensuring both technological advancement and workforce upskilling. The development of supplier collaboration and Gen AI‑powered platforms indicates a shift in procurement, which now focuses on resilience and agility as well as cost management.
Both demand-side and supply-side trends are covered in our Procurement Business Process Transformation 2025 Market Insights™ and Procurement Business Process Transformation 2025 RadarView™, respectively. These reports present a comprehensive study of procurement business process transformation service providers and closely examine the market leaders, innovators, disruptors, and challengers. They also provide a view into key market trends and developments impacting the procurement space.
We evaluated 26 service providers across three dimensions: practice maturity, domain ecosystem, and investments and innovation. Of the 26 providers, we recognized 18 that brought the most value to the market during the past 12 months.
The report recognizes service providers in four categories:
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- Leaders: Accenture, Genpact, IBM, Infosys, TCS
- Innovators: Capgemini, Cognizant, GEP, HCLTech, Wipro
- Disruptors: Deloitte, PwC, Tech Mahindra, WNS
- Challengers: Corcentric, Dragon Sourcing, Nexdigm, ProcureAbility
Figure 1 below from the full report illustrates these categories:
“Tariff shifts, inflation, and regulations strain enterprises, while supply and geopolitical risks heighten supplier vulnerability,” said Michael Wheeler, partner at Avasant. “Organizations are rewiring procurement with AI, spend visibility, and outcome-based pricing.”
The reports provide a number of findings, including the following:
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- Procurement organizations are redesigning operating models and accelerating workforce upskilling in digital, analytical, and AI competencies to ensure sustained returns on technology investments.
- Strategic, trust-based supplier engagement is enabling enterprises to jointly develop solutions, optimize costs, enhance innovation pipelines, and strengthen supply chain resilience against market disruptions.
- Enterprises are shifting from traditional time- and resource-based models toward hybrid pricing, while procurement engagements are driven by savings, customization, and expertise.
- Large enterprises are driving procurement outsourcing, while North America continues to dominate the procurement process transformation market.
“The convergence of technology and talent is redefining procurement’s role in enterprises,” said Aditya Jain, research leader with Avasant. “Organizations that focus on blending automation with strategic capabilities will be able to unlock resilience, agility, and long-term business impact.”
This RadarView features detailed profiles of 18 service providers, along with their solutions, offerings, and experience in assisting enterprises and individuals in their procurement transformation journey.
This Research Byte is a brief overview of Avasant’s Procurement Business Process Transformation 2025 Market Insights™ and Procurement Business Process Transformation 2025 RadarView™. (Click for pricing.)