This RadarView™ provides a holistic view of the leading service providers offering mortgage business process transformation services. It begins by summarizing key trends shaping the market’s supply side and continues with a detailed assessment of 18 service providers. Each profile presents an overview of the service provider, its key IP assets, a list of clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovations.
Why read this RadarView?
The mortgage business process industry is evolving rapidly, driven by digital transformation and rising borrower expectations. Service providers are increasingly leveraging generative AI, machine learning, and RPA to automate document processing, compliance checks, and risk assessment. At the same time, there is a stronger focus on enhancing customer experience, with providers offering faster, personalized, and more seamless mortgage origination and servicing solutions.
The Mortgage Business Process Transformation 2025 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in mortgage business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their mortgage processes.
Featured providers
This RadarView includes a detailed analysis of the following mortgage business process transformation service providers: Accenture, Coforge, Cognizant, Conduent, EXL, Expert Mortgage Assistance, Firstsource, Genpact, HCLTech, Indecomm, Infosys, Moder, PrivoCorp, Sutherland, TCS, Tech Mahindra, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 5–10)
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- Definition and scope of mortgage process transformation
- Avasant recognizes 18 top-tier providers offering mortgage business process transformation services
- Provider comparison
Supply-side trends (Pages 11–16)
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- Revenue is shifting toward North America, while pricing models are moving away from labor-based contracting toward scalable, consumption-driven approaches.
- Operations are increasingly driven by automation, cloud, and analytics, with selective adoption of emerging technologies to enhance efficiency and innovation.
- Head count is shifting toward core mortgage processing functions, while noncore and support areas are being streamlined.
- There is an increasing focus on talent, R&D, and product growth to enhance mortgage operations and meet evolving customer needs.
- Technology and workflows are being modernized for efficiency, while noncore tasks are being automated or simplified.
Service provider profiles (Pages 17–53)
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- Detailed profiles for Accenture, Coforge, Cognizant, Conduent, EXL, Expert Mortgage Assistance, Firstsource, Genpact, HCLTech, Indecomm, Infosys, Moder, PrivoCorp, Sutherland, TCS, Tech Mahindra, Wipro, and WNS.
Appendix (Pages 54–57)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 58)
Read the Research Byte based on this report. Please refer to Avasant’s Mortgage Business Process Transformation 2025 Market Insights™ for demand-side trends.