This RadarView™ helps enterprises in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 29 providers offering Salesforce services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Salesforce has become a core platform for enterprises to manage CRM processes and address complex, industry-specific business needs. It enables enterprises to improve the effectiveness of sales, service, marketing, and quoting functions by using customer and operational data, and helps improve decision-making. Service providers are extending this value by embedding agentic AI into Salesforce workflows, building industry-specific Agentforce solutions, and guiding enterprises through each stage of Agentforce adoption.
The Salesforce Services 2025 RadarView™ highlights key supply-side trends in the Salesforce space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in their Salesforce adoption journey. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for Salesforce adoption.
Featured providers
This RadarView includes a detailed analysis of the following Salesforce service providers: Accenture, Birlasoft, Brillio, Capgemini, Cognizant, Deloitte, Dextara Datamatics, HCLTech, IBM, Infosys, Jade Global, LTIMindtree, Mastek, Movate, Mphasis Silverline, NTT DATA, OSF Digital, Persistent Systems, Publicis Sapient, PwC, Salesforce Professional Services, Slalom, TCS, Tech Mahindra, UST, Virtusa, Wipro, Xoriant, and YASH Technologies.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3–5)
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- About Salesforce Services 2025 RadarView report
- Key reports of Salesforce Services Research
- Defining Salesforce Services
Executive summary (Pages 6–11)
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- Avasant’s Salesforce Services 2025 RadarView recognizes 29 top-tier providers supporting the enterprise adoption of Salesforce
- Provider comparison
Supply-side trends (Pages 12–15)
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- Inorganic expansion and practice growth account for 60% of the investment budget, indicating rapid momentum in the market
- Service providers are embedding agentic AI across CRM stages, driving faster quotes, smarter engagement, and hyperpersonalized customer service
- Service providers support enterprises throughout the process of adopting Agentforce
Service provider profiles (Pages 16–74)
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- Detailed profiles for Accenture, Birlasoft, Brillio, Capgemini, Cognizant, Deloitte, Dextara Datamatics, HCLTech, IBM, Infosys, Jade Global, LTIMindtree, Mastek, Movate, Mphasis Silverline, NTT DATA, OSF Digital, Persistent Systems, Publicis Sapient, PwC, Salesforce Professional Services, Slalom, TCS, Tech Mahindra, UST, Virtusa, Wipro, Xoriant, and YASH Technologies.
Appendix (Pages 75–78)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 79)
Read the Research Byte based on this report. Please refer to Avasant’s Salesforce Services 2025 Market Insights™ for detailed insights on the demand-side trends.