This RadarView™ helps telecom enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 17 providers offering digital services in the telecom industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Telecom enterprises are accelerating the adoption of agentic and generative AI (Gen AI) globally to drive autonomous network operations and transform customer engagement. Investments in cloud-native and edge-native platforms are enabling ultra-low latency connectivity for advanced use cases, including industrial automation, immersive media, and connected healthcare. In response to evolving regulatory requirements, telcos are embedding zero-trust security frameworks and AI-powered threat detection across their digital estates. Increasingly, operators are moving beyond pilots to scale Gen AI for process automation, predictive assurance, and intelligent orchestration, unlocking new efficiencies and revenue streams across both horizontal and vertical business functions.
The Telecom Digital Services 2025 RadarView™ highlights key supply-side trends in the telecom space and Avasant’s viewpoint on them. It aids telecom companies in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the telecom industry.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Cognizant, HARMAN Digital Transformation Solutions, HCLTech, IBM, Infosys, LTIMindtree, NTT DATA, Persistent Systems, Sutherland, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Pages 3–4)
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- About the Telecom Digital Services 2025 RadarView™
- Key reports of Avasant’s Telecom digital services research
Executive summary (Pages 5–10)
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- Defining telecom digital services scope
- Avasant recognizes 17 top-tier service providers supporting the telecom industry in digital transformation
- Provider comparison
Supply-side trends (Pages 11–13)
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- Providers are advancing telecom service delivery with AI automation, programmable networks, and edge-enabled connectivity.
- Providers are securing, sustaining, and scaling telecom networks with AI-driven operations, green technologies, and platform-based services.
Service provider profiles (Pages 14–65)
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- Detailed profiles for Accenture, Atos, Capgemini, Cognizant, HARMAN Digital Transformation Solutions, HCLTech, IBM, Infosys, LTIMindtree, NTT DATA, Persistent Systems, Sutherland, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Appendix (Pages 66–69)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Read the Research Byte based on this report. Please refer to Avasant’s Telcom Digital Services 2025 Market Insights™ for demand-side trends.