This RadarView helps enterprises define their approach to modernizing workplace infrastructure by utilizing digital workplace services. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 26 providers offering modernization services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Why read this RadarView?
This report provides critical insights into how service providers are transforming digital workplace strategies to meet growing customer demand. They are embedding agentic AI across IT operations, virtual desktop infrastructure provisioning, and employee experiences to automate workflows, enhance security, and optimize support, achieving faster resolutions, higher self-service adoption, and reduced downtime. A must-read for decision-makers, the report enables benchmarking against best practices and aligning digital workplace modernization strategies with emerging opportunities.
The Digital Workplace Services 2025 RadarView™ highlights key supply-side trends in the enterprise workplace and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting digital workplace services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for modernizing their workplace.
Featured providers
This RadarView includes a detailed analysis of the following network managed service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, Compucom, Computacenter, DXC Technology, Fujitsu, Genpact, HCLTech, Infosys, ITC Infotech, Kyndryl, LTIMindtree, Microland, NTT DATA, Orange Business, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3-5)
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- About the Digital Workplace Services 2025 RadarView
- Key reports of Avasant’s digital workplace services research
- Defining digital workplace services
Executive summary (Pages 6–11)
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- Avasant’s Digital Workplace Services 2025 RadarView recognizes 26 top-tier providers supporting the transformation of workplace operations
- Provider comparison
Supply-side trends (Pages 12–16)
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- Manufacturing leads with 15% of service provider revenues, though growth in the sector is tempered by macroeconomic headwinds and rising costs
- Service providers are transitioning from effort-based to value-driven models, with output and outcome-based pricing leading adoption
- IP and AI solutions account for 26% of investments, followed by workforce upskilling at 23%, driving scalable, industry-specific digital workplace transformations
- Service providers are embedding agentic AI across service desks and IT operations to minimize downtime and substantially reduce the volume of support tickets
Service provider profiles (Pages 17–69)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, Compucom, Computacenter, DXC Technology, Fujitsu, Genpact, HCLTech, Infosys, ITC Infotech, Kyndryl, LTIMindtree, Microland, NTT DATA, Orange Business, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar
Appendix (Pages 70–73)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 74)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2025 Market Insights™ for demand-side trends.
