Since Apple launched the iPhone, mobile devices have gone from the must-have technology to table stakes. However, new classes of specialized devices promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space. We examine adoption and investment trends, providing data on how many organizations have mobile devices in place, how many are in the process of implementing them, and how many are expanding their investments. We also look at the ROI and TCO experience and how organizations are using mobile devices. We conclude with recommendations on getting the most business value from mobile/wearable devices, whether for traditional applications or for doing business in new ways. (24 pp., 13 fig.)
Mobile and Wearable Devices Adoption Trends and Customer Experience 2019
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