As an organization’s application portfolio grows, the application maintenance role becomes a more critical function and IT organizations can benefit from periodic assessment of their staffing levels. This report uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per application maintenance staff member, and applications per application maintenance staff member. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes personnel engaged in application development, web/e-commerce support, quality assurance and testing, data management, and business systems analysis. We conclude with practical recommendations for optimizing the productivity of application maintenance personnel. (17 pp., 9 fig.)
Application Maintenance Staffing Ratios 2019
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