The importance of computer networks cannot be overstated in this digital age. Yet remarkably, the network support staff as a percentage of the total IT staff appears to be shrinking. This study will help IT managers determine whether their organizations are keeping pace with improvements in network management. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. (20 pp., 9 fig.)
[Research Byte]
Network Support Staffing Ratios 2017
March, 2017
$295.00
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