A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This report lays out six steps for creating a well-designed service catalog, provides examples of the elements of a catalog, and concludes with advice on how to avoid typical pitfalls. (13 pp, 4 figs)
[Research Byte]
[Research Byte]
