Enabling Business Transformation through Digital Customer Journeys
Thursday, November 18th
9:00 AM PT | 12:00 PM ET
The post COVID economy is forcing companies to rapidly adapt to changes in customer expectations. Business Agility has become a key factor for a company’s success in this fast-moving economy. Harnessing data for actionable insights through AI and analytics can help companies improve on the customer experience. But how do you implement end-to-end digital transformation to improve customer engagement? This Digital Forum will feature industry executives who have successfully embarked on enterprise-wide transformation programs touching areas from E-commerce to supply chain. Business and technology executives will gain essential insights into:
- CX strategy and Data driven insights as part of digital transformation
- How companies are pivoting from B2B to B2C and Direct to Consumer
- How enterprises overcome the challenges in the digital transformation journey
- Identifying the right technology and service partners for business transformation
Featured Speakers
Libby Roney
Former CIO of Chanel, Melville Corp, Kmart & Distinguished Fellow,
Avasant
Shirin Alipanah
Principal
Avasant
Fred Pond
Former CIO,
Columbia Sportswear
Rachel Powers
Senior Vice President, Digital Consulting
HCL
Featured Insights
About Avasant
Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations. Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible client-based solutions.
Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1000+ engagements in over 50 countries. Avasant’s next generation consulting and advisory methods have made it the top-ranked firm in its class, with recognition from numerous organizations, including: Vault, NOA, IAOP, and Wall Street Journal.
Avasant’s engagement in the global market has inspired a strong commitment to community and purpose. Avasant Foundation supports technology and skill development programs to create employment opportunities for youth across Africa, Asia, the Caribbean and Latin America.
For more information, visit https://www.avasant.com.
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About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 176,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.