Session 2: Practical Insights and Strategies to Enhance the Customer Experience in Healthcare
With the ongoing digital transformation in Healthcare, enhancing the patient experience has become a priority for providers seeking to offer more personalized, accessible, and efficient care. In this session, attendees will discover how simplifying patient interactions—both digital and in-person—can improve care delivery, patient satisfaction, and outcomes. The integration of AI technologies can offer real-time insights into patient needs and preferences, enabling healthcare providers to deliver proactive, tailored services. This discussion is especially relevant for healthcare leaders looking to drive operational efficiency while improving the overall patient journey in a rapidly evolving landscape.
Avasant Distinguished Fellows Leadership Series
In three sessions, we’ll discuss why the Customer Experience is important for Business Growth. We’ll delve into three industries: Retail and Travel, Healthcare, and BFSI. These digital forums are designed to offer actionable strategies tailored to each industry’s specific challenges, helping leaders prioritize the customer experience as a key driver of growth and long-term success.
Our expert speakers will offer tips on improving the customer experience and retention, simplifying customer interactions, and leveraging Gen AI to achieve more discerning customer insights.
Upcoming Sessions
- January 16, 2025 – Practical Insights and Strategies to Enhance the Customer Experience in BFSI
Featured Speakers
Steven Gerst
Former President, PPO Division, Columbia/HCA , and Avasant Distinguished Fellow
Stuart Kippelman
Mentor & Lecturer, Executive Masters of Science in Technology Management, Columbia University, and Avasant Distinguished Fellow
Mandeep Maini
Former Managing Director, Grant Thornton, and Avasant Distinguished Fellow
About Avasant
Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations. Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible client-based solutions.
Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1000+ engagements in over 50 countries. Avasant’s next generation consulting and advisory methods have made it the top-ranked firm in its class, with recognition from numerous organizations, including: Vault, NOA, IAOP, and Wall Street Journal.
Avasant’s engagement in the global market has inspired a strong commitment to community and purpose. Avasant Foundation supports technology and skill development programs to create employment opportunities for youth across Africa, Asia, the Caribbean and Latin America.
For more information, visit https://www.avasant.com.
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About Avasant’s Distinguished Fellows Program
The Avasant Distinguished Fellows Program promotes thought leadership and provides subject matter expertise for Avasant’s clientele. Selected from a pool of over 500 nominations, the program brings together C-level executives and board-seasoned leaders who possess decades of experience in their competencies, which include CEO, COO, CIO, CISO, Chief Process Officer, and other key c-suite roles across various industries, including: retail, manufacturing, banking, utilities, healthcare, travel and transportation and pharmaceuticals. The Fellows create strategies and executive programs that provide unique value to Avasant’s clients in the areas of digital innovation, process transformation, IT, information security and operational risk management, BPO, procurement, and business strategy. Learn more.
Samantha Rattan
Sr. Manager, Avasant