Session 1: Practical Insights and Strategies to Enhance the Customer Experience in Retail/CPG and Travel
In today’s Retail and Travel industries, customer expectations are higher than ever. Consumers demand seamless, personalized, and efficient interactions across multiple touchpoints, from in-store to online experiences. This session will explore how improving customer experience is crucial to business growth in these highly competitive sectors. Attendees will learn how to reduce friction in the customer journey, enhance personalization, and leverage Generative AI to gain more precise insights into customer preferences. By adopting these strategies, retailers and travel companies can increase customer loyalty, retention, and long-term profitability in an era where customer satisfaction is the key differentiator.
Avasant Distinguished Fellows Leadership Series
In three sessions, we’ll discuss why the Customer Experience is important for Business Growth. We’ll delve into three industries: Retail and Travel, Healthcare, and BFSI. These digital forums are designed to offer actionable strategies tailored to each industry’s specific challenges, helping leaders prioritize the customer experience as a key driver of growth and long-term success.
Our expert speakers will offer tips on improving the customer experience and retention, simplifying customer interactions, and leveraging Gen AI to achieve more discerning customer insights.
Upcoming Sessions
- December 12, 2024 – Practical Insights and Strategies to Enhance the Customer Experience in Healthcare
- January 16, 2025 – Practical Insights and Strategies to Enhance the Customer Experience in BFSI
Featured Speakers
Fred Pond
Former VP and CIO - Columbia Sportswear, and Avasant Distinguished Fellow
Libby Roney
Former CIO/ Global Program Director, Chanel Inc., and Avasant Distinguished Fellow
Martin Boyer
Former VP and CIO - Greater Toronto Airports Authority, and Avasant Distinguished Fellow
Gregory Sullivan
Former Global CIO - Carnival Corporation, and Avasant Distinguished Fellow
Harvey Gluckman
Principal, Retail and Manufacturing Industry Leader - Avasant
About Avasant
Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations. Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible client-based solutions.
Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1000+ engagements in over 50 countries. Avasant’s next generation consulting and advisory methods have made it the top-ranked firm in its class, with recognition from numerous organizations, including: Vault, NOA, IAOP, and Wall Street Journal.
Avasant’s engagement in the global market has inspired a strong commitment to community and purpose. Avasant Foundation supports technology and skill development programs to create employment opportunities for youth across Africa, Asia, the Caribbean and Latin America.
For more information, visit https://www.avasant.com.
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About Avasant’s Distinguished Fellows Program
The Avasant Distinguished Fellows Program promotes thought leadership and provides subject matter expertise for Avasant’s clientele. Selected from a pool of over 500 nominations, the program brings together C-level executives and board-seasoned leaders who possess decades of experience in their competencies, which include CEO, COO, CIO, CISO, Chief Process Officer, and other key c-suite roles across various industries, including: retail, manufacturing, banking, utilities, healthcare, travel and transportation and pharmaceuticals. The Fellows create strategies and executive programs that provide unique value to Avasant’s clients in the areas of digital innovation, process transformation, IT, information security and operational risk management, BPO, procurement, and business strategy. Learn more.
Register
Samantha Rattan
Sr. Manager, Avasant