IT asset management (ITAM) systems improve the tracking of location, configuration, and identity of computer assets and related data, while reducing the effort required to collect and maintain this information. This study provides an overview of ITAM systems adoption and economic experience. We review key activities supported by ITAM systems and key features found in leading vendor solutions. We then assess adoption trends, return on investment (ROI) experience, and total cost of ownership (TCO) experience of organizations. The data is assessed for the composite sample of 200 organizations and by organization size and sector. We conclude with our recommendations on requirements that ITAM systems should meet. (14 pp., 11 figs.)
[Executive Summary]
Adoption of IT Asset Management Reaching Maturity
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