Application Management Outsourcing Trends and Customer Experience 2022

August, 2022


As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization. (17pp, 7 figs)
[Research Byte]