Higher Education Digital Services 2021–2022 RadarView™

August, 2021


Report Summary

This report helps higher educational institutions redefine their digital strategic priorities by understanding and analysing the industry’s outlook and best practices. It begins with a summary of key trends shaping the higher education space, followed by the industry outlook over the next 18–24 months. We continue with a detailed assessment of 10 leading service providersEach profile provides an overview of the service provider, their industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovations, and partner ecosystem. The report can aid in identifying the right partners and service providers to support the acceleration of digital transformation journeys. 

Why read this RadarView?

The higher education industry is in the midst of fundamental transformation. The pandemic has led to financial stress due to decreases in student enrollment, reduction in government funding, and increases in unplanned costs such as technological investments for facilitating online education of students and installing safety protocols within the campus for a “safe return to campus”. This report addresses the need for educational institutions to evaluate their strategic priorities for future growth. It also identifies essential global service providers that can help these educational institutions in their business transformation. 

The Higher Education Digital Services 2021–2022 RadarView report addresses the need for educational institutions to evaluate their strategic priorities for future growth. Additionally, it identifies essential global service providers that can help these educational institutions in their business transformation. It brings out detailed capability and experience analyses of leading vendors to assist higher educational institutions in identifying strategic partners for their digital transformation journeys. The 62-page report also highlights key industry trends, the industry’s outlook in the higher education space, and Avasant’s viewpoint on them.

Slide1 13 - Higher Education Digital Services 2021–2022 RadarView™

Featured providers

This RadarView includes an analysis of the following digital service providers in the higher education spaceAccenture, Burwood Group, CognizantFujitsu, HCL, IBM, Infosys, Mindtree, TCS, and Wipro.


The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements. 

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months. 

Table of contents

About the report (page 3)

Scope of the report (Page 4) 

Executive summary (Pages 6-8): 

    • Key recommendations for higher educational institutions
    • Avasant Higher Education Digital Services 20212022 RadarView 

 Lay of the land (Pages 9-15) 

    • Trends shaping higher education
    • Realignment of strategic priorities to overcome financial stress 
    • Technological investments for differentiated experiences in online education 
    • Fund raising by digitally native education providers 
    • Digital adoption across the student life cycle 
    • Shift from traditional methods of content management

Road ahead (Pages 16-22) 

    • Evaluate new models to align with specific requirements of students
    • Prioritize building a hybrid university
    • Explore and invest in immersive technologies
    • Leverage predictive analytics and artificial intelligence (AI) to improve research quality, manage resources, and enhance experience
    • Invest in or partner with EdTech companies
    • Partner with service providers

RadarView overview (Pages 23-28) 

    • Methodology and coverage 
    • Interpretation of classification
    • RadarView assessment 

 Service vendor profiles (Pages 29-59) 

Detailed profiles for AccentureBurwood Group, Cognizant, Fujitsu, HCL, IBM, Infosys, Mindtree, TCS, and Wipro 

Read the Research Byte based on this report.