Higher Education Digital Services 2023–2024 RadarView™

July, 2023


Report Summary

This RadarView helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 10 providers offering digital services for higher education institutes. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. 

Why read this RadarView?

To adapt to evolving customer demands, higher education institutes are gravitating toward digital technologies to provide personalized and immersive experiences to students and provide a blended learning experience. Higher education institutes are leveraging AI, analytics, cloud, and AR/VR to provide customized content and support to students. Institutes are also putting emphasis on lifelong learning and continuing education to enable employees to upskill and reskill throughout their professional journeys. 

The Higher Education Digital Services 2023–2024 RadarView™ highlights key supply-side trends in the higher education space and Avasant’s viewpoint on them. It aids higher education institutes in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for higher education digital services. 

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Featured providers

This RadarView includes a detailed analysis of the following higher education digital service providers: Accenture, Atos, Burwood Group, Fujitsu, HCLTech, IBM, Infosys, LTIMindtree, TCS, and Wipro.


Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months. 

Table of contents

About the report (Page 3)

Executive summary (Pages 4–8)

    • Defining higher education scope 
    • Avasant recognizes 10 top-tier providers supporting the higher education industry in digital transformation 
    • Provider comparison 

Supply-side trends (Pages 9–11)

    • Service providers are using emerging technologies to enable digital transformation in the higher education landscape 

Service provider profiles (Pages 12-42)

    • Detailed profiles for Accenture, Atos, Burwood Group, Fujitsu, HCLTech, IBM, Infosys, LTIMindtree, TCS, and Wipro. 

Appendix (Pages 43–47)

    • RadarView assessment 
    • Research methodology and coverage 
    • Interpretation of classification 

Key contacts (Page 48)

Read the Research Byte based on this report. 

Please refer to Avasant’s Higher Education Digital Services 2023-2024 Market Insights™ for demand side trends.