The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows a strong cost advantage to outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective. (18 pp., 8 fig.)
Desktop Support Outsourcing Trends and Customer Experience 2024
June, 2024
$995.00
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