This report identifies key demand-side trends in the digital workplace services space, helping enterprises fine-tune their digital workplace adoption strategies. It consists of key trends and enterprise challenges in this space based on Avasant’s assessment.
Why read this Market Insights?
With hybrid work becoming the norm, enterprises are investing in emerging technologies to enhance employee experience, boost productivity, and improve collaboration between remote and in-office workers. They are leveraging generative AI (Gen AI) to deploy chatbots for quicker ticket resolution, multilingual support, personalized messaging, faster data retrieval, and rapid detection of security threats. Additionally, they are deploying virtual desktops, cloud-based applications, and secure remote access to facilitate remote work while monitoring device performance and energy consumption to enhance sustainability.
The Digital Workplace Services 2024 Market Insights™ aids enterprises in identifying important market trends and insights in digital workplace services.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with platform vendors, subject matter experts, and Avasant Fellows, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Defining digital workplace services
- Key enterprise trends shaping the market
- Avasant recognizes 27 top-tier providers offering digital workplace services
Demand-side trends (Pages 8–12)
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- Enterprises are prioritizing employee experience and productivity for their digital workplace services
- Change management, data security, data privacy, and integration are the major challenges for digital workplace services
- Enterprises are leveraging service providers’ proprietary tools and platforms to accelerate transformation and improve productivity
- Enterprises are leveraging Gen AI to improve employee productivity and experience
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2024 RadarView™ for detailed insights on the platform vendors and supply-side trends.