This RadarView aims to help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering digital services in the healthcare payor industry. Each profile provides an overview of the service provider, its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.

Why read this RadarView?

In the face of challenges such as rising healthcare costs, uncertainty over healthcare reform, IT/systems integration, and alignment of incentives with healthcare providers, the healthcare payor industry is aggressively pouring digital investments and adopting cutting-edge technologies, including generative AI, advanced analytics, automation, and cybersecurity, to address these challenges. Healthcare payor companies are leveraging digital technologies to revolutionize their processes. Healthcare payor enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.

The Healthcare Payor Digital Services 2024 RadarView™ highlights key supply-side trends in the healthcare payor industry and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in the digital transformation of their offerings for this sector. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners.

Featured providers

This RadarView includes a detailed analysis of the following service providers: Accenture, Capgemini, Cognizant, DXC, Eviden, Exela Technologies, Genpact, HCLTech, Hexaware, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra, Virtusa, and Wipro.

Methodology

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

About the report (Page 3)

Executive summary (Pages 4–9):

- Scope of coverage
- Avasant recognizes 21 top-tier providers supporting the healthcare payor industry in digital transformation
- Provider comparison

Supply-side trends (Pages 10–12)

- Service providers are using emerging technologies to enable digital transformation across the healthcare payor landscape.

Service provider profiles (Pages 13–76)

- Detailed profiles for Accenture, Capgemini, Cognizant, DXC, Eviden, Exela Technologies, Genpact, HCLTech, Hexaware, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra, Virtusa, and Wipro.

Appendix (Pages 77–80)