In the era of Digital Transformation, our vendor relationships have become increasingly complex. The rapid adoption of digital technologies, flexible contracts and platform-based services have necessitated a radical change in the global service delivery model. And now, the COVID-19 pandemic is further transforming our vendor relationships, pushing us to redefine our engagement strategies, restructure contracts and increase offshore delivery.  

We are witnessing a greater demand for transparency, business continuity assurance and contingency management with our vendors. This calls for a need to govern our relationships differently. The new rules set by continuously evolving business landscape forces us to rethink how we govern, and create adaptable, resilient and responsive governance models.