ISPs Don’t Make the Grade (April 2002)

April, 2002

$45.00

Many customers rate their Internet service providers (ISP) poorly, according to a new survey of over 14,000 Internet users by the National Regulatory Research Institute and BIGresearch conducted from October 25 to November 3. Almost one half (47 percent) of those surveyed have complained to their ISP about the quality of service.