IT Personnel Time Tracking Adoption and Best Practices

April, 2018


Personnel accounts for more than 40% of the typical IT operational budget. Therefore, properly allocating personnel time and expenses to projects, tasks, or service delivery is vital for managing IT costs and pricing IT services. Nevertheless, a surprising number of organizations do not keep track of where IT personnel are spending their time. In this report, we look at adoption trends for IT personnel time tracking by organization size and sector. We also discuss the benefits of tracking IT personnel time along with recommendations for making time tracking effective. (15 pp., 6 fig.)
[Research Byte]