This RadarView helps enterprises manage multivendor environments through multisourcing service integration (MSI) adoption. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 20 providers offering MSI services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Why read this RadarView?
Multisourcing service integration (MSI) is a critical approach to managing multiple vendors that provide services to enterprises. As businesses increasingly rely on outsourcing IT services, coordinating and integrating them becomes more challenging. Lack of proper coordination and collaboration can result in increased critical incidents, low process visibility, and siloed reporting. MSI provides a framework for managing multiple vendors and integrating their services, leading to improved performance, increased efficiency, and better cost management.
The Multisourcing Service Integration 2022–2023 RadarView highlights key supply-side trends in the MSI space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in adopting MSI. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for MSI.
Featured providers
This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Defining multisourcing service integration
- Avasant recognizes 20 top-tier providers supporting the enterprise adoption of MSI
- Provider comparison
Supply-side trends (Pages 9–13)
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- MSI workforce grew around 50% YOY because of higher collaboration activities between enterprises and suppliers
- Change management issues constitute the primary challenge that 95% of service providers face in MSI engagements
- Of providers’ total investment budget, 50% falls under asset development and practice growth
- Of the total MSI engagements, 12% are transaction-based, and they continue to gain popularity
Service provider profiles (Pages 14–54)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Appendix (Pages 55–58)
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- Research methodology and coverage
- Interpretation of classification
- RadarView assessment
Read the Research Byte based on this report.
Please refer to Avasant’s Multisourcing Service Integration 2022-2023 Market Insights for demand-side trends.
