This RadarView helps enterprises define their approach for transforming payroll processes and identifying the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 22 service providers offering payroll business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Why read this RadarView?
Enterprises are increasingly focusing on customized payroll solutions, with compliance emerging as the top factor influencing payroll engagements. The emphasis on consistent employee experience highlights the importance of workforce satisfaction while process automation is being adopted to enhance efficiency. Real-time payment solutions are in high demand, especially within the gig economy, prompting upgrades to payroll systems. Enterprises are also investing in payroll helpdesk resources for quicker query resolution and personalized support. As service providers adapt to these trends, they are exploring output- and transaction-based pricing models that align costs with actual usage while also investing in research and development and strategic acquisitions to strengthen their market capabilities.
The Payroll Business Process Transformation 2024–2025 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in payroll business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their payroll function.
Featured providers
This RadarView includes a detailed analysis of the following payroll business process transformation service providers: activpayroll, ADP, Cloudpay, Deel, Dayforce, EY, IBM, iiPay, Infosys, Mercans, Neeyamo, Links International, OneSource Virtual, Ramco, Safeguard Global, SD Worx, Strada, TCS, TMF Group, UKG, Wipro, and Zalaris.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–10)
-
- Definition and scope of payroll business process transformation
- Avasant recognizes 22 top-tier providers offering payroll business process transformation services
- Provider comparison
Supply-side trends (Pages 11–15)
-
- Customized solutions from providers emerged in the top 5 factors this year, reflecting a growing demand for tailored services
- Transactional processes dominate the resource split, while payroll helpdesk attracts clients’ focus due to changing market dynamics
- Payroll being a transaction-intensive function, an output- and transaction-based commercial pricing model is preferred for payroll deals
- Service providers are looking to gain an edge by investing in R&D initiatives and inorganic expansion.
Service provider profiles (Pages 16–60)
-
- Detailed profiles for activpayroll, ADP, Cloudpay, Deel, Dayforce, EY, IBM, iiPay, Infosys, Mercans, Neeyamo, Links International, OneSource Virtual, Ramco, Safeguard Global, SD Worx, Strada, TCS, TMF Group, UKG, Wipro, and Zalaris.
Appendix (Pages 61–64)
-
- Research methodology and coverage
- Interpretation of classification
- RadarView assessment
Key contacts (Page 65)
Read the Research Byte based on this report. Please refer to Avasant’s Payroll Business Process Transformation 2024–2025 Market Insights™ for demand-side trends.