This RadarView™ helps property and casualty (P&C) insurance companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the P&C insurance market. It continues with a detailed assessment of 24 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
Why read this RadarView?
The P&C insurance industry is contending with increased claim payouts and cost pressures from frequent catastrophes, geopolitical disputes, and rising inflation and interest rates, leading to premium hikes due to underwriting losses. Insurers are leveraging digital technologies to mitigate these challenges. They are also increasingly focusing on cyber insurance due to increasing security breaches and considering sustainability as a cornerstone driven by customer expectations and regulatory mandates. Moreover, enhancing customer experience remains crucial for maintaining competitiveness, with generative AI significantly transforming user interactions and operational efficiency.
The Property and Casualty Insurance Digital Services 2024 RadarView™ highlights key supply-side trends in the P&C insurance space and Avasant’s viewpoint on them. It aids P&C insurance companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the P&C insurance industry.
Featured providers
This RadarView includes an analysis of the following service providers in the P&C insurance digital services space: Accenture, Atos, Capgemini, CGI, Coforge, Cognizant, DXC, EXL, Genpact, GFT, HCLTech, Hexaware, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, Synechron, TCS, Tech Mahindra, Wipro, WNS, Xceedance, and Zensar.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining P&C insurance digital services scope
- Avasant recognizes 24 top-tier service providers supporting the P&C insurance industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are using emerging technologies to enable digital transformation in the P&C insurance landscape
Service provider profiles (Pages 13–85)
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- Detailed profiles for Accenture, Atos, Capgemini, CGI, Coforge, Cognizant, DXC, EXL, Genpact, GFT, HCLTech, Hexaware, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, Synechron, TCS, Tech Mahindra, Wipro, WNS, Xceedance, and Zensar
Appendix (Pages 86–89)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 90)
Read the Research Byte based on this report. Please refer to Avasant’s Property and Casualty Insurance Digital Services 2024 Market Insights™ for demand-side trends.