SaaS Adoption Trends and Customer Experience 2013

September, 2013


This study quantifies the current investment trends for software-as-a-service and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption, and assesses adoption and investment trends by organization size and geography. Finally, we examine the highly positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions.  (26 pp., 11 figs.)
[Research Byte]