Outsourcing of system implementation/integration involves giving a systems integrator responsibility for implementing new systems, which often involves integration of those systems with other new or existing systems. This study examines adoption trends in the outsourcing of system implementation/integration. We report on the percentage of organizations outsourcing this function (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (net growth trend and volatility). We also present the cost- and service-success ratings, which provide insight into the potential risks and rewards IT organizations take in turning to outside systems integrators. (17 pp., 8 fig.)
System Implementation/Integration Outsourcing Trends and Customer Experience 2019
September, 2019
$195.00
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