This RadarView™ helps telecom enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 16 providers offering digital services in the telecom industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Telecom enterprises worldwide are leveraging emerging technologies to enhance customer experience and unlock operational efficiency in business processes. They are investing in 5G and edge computing to achieve higher connectivity speeds for new-age use cases such as remote patient monitoring and autonomous vehicles. Telcos are also doubling down on cybersecurity measures to comply with stringent regulations for customer data security. Lastly, they are evaluating the efficacy of generative AI for optimizing horizontal and vertical business processes.
The Telecom Digital Services 2024 RadarView™ highlights key supply-side trends in the telecom space and Avasant’s viewpoint on them. It aids telecom companies in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the retail industry.
Featured providers
This RadarView™ includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Cognizant, HARMAN Digital Transformation Solutions, HCLTech, IBM, Infosys, Kyndryl, NTT DATA, Persistent Systems, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Defining telecom digital services scope
- Avasant recognizes 16 top-tier providers supporting the telecom industry in digital transformation
- Provider comparison
Supply-side trends (Pages 9–11)
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- Service providers are using emerging technologies to enable digital transformation in the telecom industry.
Service provider profiles (Pages 12–60)
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- Detailed profiles for Accenture, Atos, Capgemini, Cognizant, HARMAN Digital Transformation Solutions, HCLTech, IBM, Infosys, Kyndryl, NTT DATA, Persistent Systems, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Appendix (Pages 61–64)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 65)
Read the Research Byte based on this report. Please refer to Avasant’s Telcom Digital Services 2024 Market Insights™ for demand-side trends.