The percentage of the IT staff that is dedicated to web/e-commerce functions has dipped the past four years, with the median dropping to 3.1% of the total IT staff in 2017, down from 4.3% in 2013. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web staffing. (20 pp., 8 fig.)
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[Research Byte]