Reports

In the T&M model, the customer agrees to pay the contractor based on the time spent on the project and the cost of materials used. This model is often used when the scope of the project is not well-defined or is subject to change. It provides flexibility for both the customer and the contractor, as the customer can adjust the scope of the project as needed, and the contractor is compensated for any additional time or materials required. However, this model does not always work in a managed services environment.

April, 2024

In today’s dynamic business landscape, technology has emerged as a powerful catalyst for innovation and an enabler for new strategic directions. Tech-enabled services are the lifeblood of modern enterprises, driving customer engagement and streamlining operations with unprecedented efficiency. The key to future business success hinges on agility and innovation, empowering companies to not only thrive in the current environment, but to build the resilience needed to weather the next wave of technological disruption.

September, 2024

Artificial intelligence’s integration into healthcare is poised to redefine care delivery, management, and patient experiences. With the sector’s immense impact on individual lives and the global economy, the stakes for deploying AI are incredibly high, requiring careful navigation of healthcare’s unique complexities—such as stringent data privacy regulations, ethical considerations, and the need to build trust among providers and patients.

September, 2024

Nonprofit organizations play a vital role in addressing the world's most pressing challenges, from humanitarian crises to social justice issues. Due to the increasing number of global conflicts and crises, the scope and scale of nonprofits’ services continues to grow rapidly, with increasing demands for impact, transparency, and accountability from donors, partners, and beneficiaries. They also have to deal with complex and changing requirements, regulations, and reporting standards.

June, 2024

As applications, data, and infrastructure become more complex and more infrastructure shifts to the cloud, organizations will seek help with their network operations. Moreover, network service diversification and virtualization are driving the demand for more full-stack skill sets from engineers. This is likely to push the idea of outsourcing network operations. This Research Byte summarizes our full report on Network Operations Outsourcing Trends and Customer Experience.

February, 2024