Reports

Showing 1409–1424 of 4763 results

Virtual and Augmented Reality Adoption Trends and Customer Experience 2025
Virtual reality and augmented reality (VR/AR) technologies are relatively new to the market and businesses are still in the early stages of adopting these solutions. Enterprises are actively experimenting with these technologies, and it may be a while before widespread adoption of VR/AR fully materializes. But despite the low adoption and investment rates compared to other technologies, companies that have taken the leap have begun to report more positive experiences with these than in previous years.
June, 2025
VR/AR Adoption Low, For Now
Businesses are in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies. However, the ROI and TCO are favorable for early adopters. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.
February, 2024
Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
Website Accessibility Best Practices 2024
Website accessibility means building and maintaining websites that anyone can use comfortably and effectively.
February, 2024
What Exactly is Digital Engineering and Who is a True Digital Engineering Partner?
Both B2B and B2C products have become smarter and more connected, requiring real-time integration and interaction between hardware and software components. To develop connected products and digitize the engineering and manufacturing life cycle, enterprises need an amalgamation of product and software engineering capabilities through digital engineering. While digital engineering is a growing domain, it is crucial that the ecosystem players, especially engineering and manufacturing companies, get the essence of digital engineering right to realize its true potential.
June, 2023
When the Giant Learns from the Neighbor: How Global IT Providers Are Adopting Local Agility in the Nordics
The Nordic IT-services market is booming—expected to climb from US $47.9 billion in 2025 to US $57.5 billion by 2030. Yet price alone no longer wins deals. Nordic customers now want two things at once: local know-how (language, regulations, user insight) and global delivery power (large teams, round-the-clock support). This article argues that competitive advantage is shifting from pure labor-arbitrage to “local intimacy”—the ability to pair Nordic-specific domain fluency with industrialized global delivery. It outlines 4 ways multinationals are borrowing from regional champions: rapid-prototyping labs, hyper-local go-to-market tactics, near-shore GCCs, and “front-plus-scale” alliances exemplified by Tietoevry–Accenture on Google Cloud’s Arek Oy project. A side-by-side matrix reveals how global and local providers now meet in the middle on delivery footprint, governance, pricing, and scale strategy. Buyers should look for proven partnerships and speed-to-value metrics, while providers must blend proximity, ESG readiness, and global reach to stay competitive.
September, 2025
Why Customer Relationship Management (CRM) Contracts Must Be Rewritten for the AI Era
Enterprise CRM platforms are evolving fast. The risk landscape has shifted dramatically with embedded AI capabilities now driving everything from customer insights to automated communications. Legacy contracts, built for static systems, are no longer fit for purpose. The integration of AI into CRM systems transforms how data is collected, processed, and utilized, creating new challenges related to data privacy, security, intellectual property, and vendor accountability.
October, 2025
Wired for Wellness: The New Face of Healthcare
In a dynamic panel discussion at Avasant’s Empowering Beyond conference titled The Future of Health: How AI and Innovation are Driving Operational and Patient Outcomes, a diverse group of healthcare leaders gathered to explore how emerging technologies are transforming the healthcare landscape in recent times. Amongst this esteemed panel were Robert Druessi, Chief Technology Officer at Adventist Health, Luchela Rastelli, GE Healthcare’s Global Chief Information Officer for Integrated Supply Chain and Global Services, and Russ Scoville, Head of Enterprise Data and Strategy at CareSource. Together, they shared insights on the transformative impact of AI and innovation on both operational efficiency and patient care.
August, 2025
Workday HCM Services 2025 Market Insights™
The Workday HCM Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Workday HCM project. The report also highlights key challenges that enterprises face today.
September, 2025
Workday HCM Services 2025 RadarView™
The Workday HCM Services 2025 RadarView™ assists organizations in identifying strategic partners for Workday HCM adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Workday HCM service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Workday HCM services partner. The 49-page report highlights top supply-side trends in the Workday HCM space and Avasant’s viewpoint.
September, 2025
Worldwide IT Spending And Staffing Outlook 2023
Despite most of our survey respondents agreeing that the economy will be worse in 2023 than in 2022, IT spending increases are broad and strong. However, in this annual report of the IT spending and staffing outlook for 2023, we believe there is another major factor at play. We find that IT is no longer seen as a cost center but as a strategic driver of growth. Because of this, business leaders are giving their IT departments greater resources to help plan for the coming recession rather than asking them to tighten their belts.
February, 2023
Worldwide IT Spending and Staffing Outlook for 2024
Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better 2024 than 2023. The worldwide outlook is cautiously optimistic.
March, 2024
Worldwide Technology Trends 2023
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 17 future and early adopter technologies.
May, 2023
Worldwide Technology Trends 2024
This study is designed to give business leaders insight into the adoption, investment, and customer experience for 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positive the customer experience is with each of them. The study also delves into the specific types of solutions under consideration. By understanding the adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They also can gain insight into just how aggressively competitors and peers are investing in them.
May, 2024
Worldwide Technology Trends 2025
This study is designed to give business leaders insights into the adoption, investment, and customer experience of 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positively customers experience each of them. The study also delves into the specific types of solutions under consideration. By understanding adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They can also gain insights into just how aggressively competitors and peers are investing in them.
November, 2025
Simplifying the Adoption of SAP S/4HANA
Transitioning to SAP S/4HANA is a challenging process involving multiple business processes, complex data structures, and numerous customizations. Existing SAP customers transitioning to SAP S/4HANA and new customers considering SAP S/4HANA adoption need to evaluate the business case and define a road map for this transition with minimum risk and disruption. Service providers can help enterprises see a quicker ROI through industry-specific solutions and specialized processes. This RadarView provides an analysis of the service providers who assess enterprise landscape and business requirements and recommend a suitable approach for SAP S/4HANA adoption.
February, 2023