Research Reports

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Latest Reports

Building and Running Contact Centers in Emerging Economies
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes.
April, 2012
Life Science IT Spending Driven by Greater Infrastructure Requirements
As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.
April, 2012
Comparative Analysis of IT Spending in the Life Sciences
As with many high-tech enterprises, life science companies make considerable investments in information technology. In this study, we look at IT spending and staffing in the life science sector by comparing key, high-level metrics against a broad sample of organizations. For the comparative analysis, we use three measures of IT intensity: IT spending a percentage of revenue, IT spending per user, and application spending per user. To determine where spending differs, we break down IT spending into five functional areas: IT management, applications, data center, network, and end-user support. We also examine IT staff headcount by those same functional areas. We conclude with our assessment of where life science organizations should focus their efforts to improve IT performance. (13 pp., 6 figs.)[Research Byte]
April, 2012
Can China’s IT Services Market live up to the hype?
Since 2006, Chinas market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to Indias market dominance. According to Chinas Ministry of Commerce, the total contract value of executed outsourcing contracts in 2010 with Chinese-based service providers was approximately $19.8 Billion, a 43.1 per cent increase from the prior year.
March, 2012
Jamaica’s ‘To Da World’
Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers.
February, 2012
Enhancing Effectiveness of Investment Promotion – Strategies for Developing Economies
As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to Capital is no longer the only criteria for increasing competitiveness of a nation. Given this scenario, a number of developing nations, which were traditionally engaging in performing low value-added activities like agriculture or low end manufacturing, have started demonstrating that they can also compete in knowledge intensive activities such as software development, business process outsourcing, biotechnology or R&D etc, with right strategies and focus.
February, 2012
Essential Certifications for Call Centers and BPOs
This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations. This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifications, and key Compliance Laws of the client nations.
February, 2012
Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?
The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services. As clients evaluate alternate service provider geographies; many African countries, with an inherent advantage of a large, young workforce as well as good linguistic capabilities are gaining traction to exploit this market shift.
December, 2011
Capacity Building in IT/BPO Sector- A Perspective
In the past two decades, the world has experienced rapid growth in the IT/BPO sector. It touches the lives of millions of people worldwide and is a source of livelihood for many. In recent times, some countries have been able to exploit this sector and transform their econ-omies from a stagnant and depressed state to a vibrant and rapidly growing one.
August, 2011
China’s Outsourcing Market – A Perspective
China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers.
July, 2011
Africa and Surviving the Global Recession: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant focusses on Africa-The Last Frontier in an interview with Bruce McCracken, Sr. Research Analyst (Horses for Sources). Bruce discusses on rise of Africa to the global economy. We will also speak with Bob Randolph,CFO Avasant, who would discuss on surviving the global recession.
June, 2011
Cloud Computing: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant focused on the phenomenon of cloud computing and how it is altering the way business think about their IT requirements. We interviewed David Mihalchik, who successfully led Googles effort to be the first provider of cloud computing services to meet the Federal Governments FISMA standards and Professor Vijay Gurbaxani, who provided us an overview of the economic case behind this latest innovation in technology services.
April, 2011