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Areas of Interest
Latest Reports
IT Help Desk Outsourcing Saves Money, but What’s the Trade-Off?
The decision to turn over an IT organization’s help desk function to a service provider is more complicated than it appears. In 2023, our research shows that most IT organizations surveyed rely on service providers to perform the help desk function, to at least some extent. Help desk outsourcing typically saves money, but sometimes at the cost of service. So, what’s more important? Saving money or improving the service? This Research Byte provides a summary of our full report on IT help desk outsourcing.
IT Help Desk Outsourcing Trends and Customer Experience 2023
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.
Generative AI-based Security Tools are, in Effect, Fighting Fire with Fire
Following the cultural and technological explosion brought forth by the launch of OpenAI’s ChatGPT last fall, the security industry has seen enormous investment in technologies for large language models (LLMs), such as generative AI. While players like Google and Microsoft have launched new generative AI security products, IBM, CrowdStrike, and Tenable have integrated features into their existing products. Though each product has its own capabilities, the focal point is to automate threat hunting and prioritize breach alerts. However, the rise of generative AI also includes the opportunity for threat actors. It has potentially lowered the barrier of entry for cybercriminals to develop sophisticated business email compromise phishing campaigns, find and exploit zero-day vulnerabilities, probe for critical infrastructure, create and distribute malware, and much more.
Shifting Toward Tech-enabled Trust and Safety
The emergence of new-age tools and technologies, such as generative AI and the metaverse, has led to a rapid and increased production of content and complexities in the online space in terms of new regulations and compliances. This exponential growth in content creation and consumption, driven by generative AI and content automation tools, further accentuates the need for robust trust and safety measures. Effectively addressing trust and safety gaps through a human-AI model is paramount for a safer online environment. Additionally, placing employee well-being and wellness at the forefront of trust and safety operations is becoming increasingly pivotal. These factors collectively shape the dynamic landscape of trust and safety in the digital age. Both demand-side and supply-side trends are covered in our Trust and Safety Business Process Transformation 2023–2024 Market Insights™ and Trust and Safety Business Process Transformation 2023–2024 RadarView™, respectively.
Trust and Safety Business Process Transformation 2023–2024 Market Insights™
The Trust and Safety Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any trust and safety services project. The report also highlights key challenges that enterprises face today.
Trust and Safety Business Process Transformation 2023–2024 RadarView™
The Trust and Safety Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for trust and safety services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right trust and safety services partner. The 56-page report highlights top supply-side trends in the trust and safety services space and Avasant’s viewpoint.
Process Transformation for Compliant, Cost-Efficient, and Employee-Centered Payroll
Payroll is a backend, internal business function with the sole objective of paying people in an accurate and timely manner. Hence, process transformation has never been the topmost priority for payroll professionals. Lately, businesses are transforming their people, processes, and technology to improve compliance and costs and manage ancillary priorities such as unifying global payroll operations, generating payroll insights, improving employee experience, and facilitating seamless employee mobility. Companies are increasingly partnering with payroll service providers to consolidate their vendor base, improve digital adoption, and offer on-demand payroll. As a result, the number of active clients of payroll business process transformation service providers has increased by 21% between June 2022–June 2023. Both demand- and supply-side trends are covered in Avasant’s Payroll Business Process Transformation 2023–2024 Market Insights™ and Payroll Business Process Transformation 2023–2024 RadarView™, respectively.
Payroll Business Process Transformation 2023–2024 Market Insights™
The Payroll Business Process Transformation 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
Payroll Business Process Transformation 2023–2024 RadarView™
The Payroll Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for payroll business process transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key payroll business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 62-page report highlights top supply-side trends in the payroll space and Avasant’s viewpoint on them.
Digital Talent Capability: Gearing Up for a Skills-based Talent Strategy
With rapid digitalization, enterprises are creating a high demand for digital skills. Advances in generative AI and the adoption of large language models (LLMs) are disrupting the talent landscape, with current roles being reshaped and new job roles such as prompt engineers, LLM architects, and data curators and trainers seeing high demand. The gig work model is seeing long-term adoption, with the demand for gig workers increasing by 41% during 2016–2022, driven by access to specialized skills and cost benefits. The demand is further enhanced by global capability centers (GCCs) ramping up hiring to access skilled talent in locations like India. As a result, finding and retaining the right digital talent has become increasingly difficult for organizations. To address the challenges of the competitive talent landscape, enterprises pivot toward skills-based models of talent recruitment and development. Both demand-side and supply-side trends are covered in Avasant’s Digital Talent Capability 2023–2024 Market Insights™ and Digital Talent Capability 2023–2024 RadarView™, respectively.
