Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
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- Federal Government
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- Higher Education
- Media and entertainment
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- Public Sector
- Retail and manufacturing
- Social Impact Institutions
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Technologies
- Artificial Intelligence
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- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
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- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Building an ESG Blueprint: An Economic Imperative for Balancing Growth and Sustainable Goals
This panel will focus on why and how leading companies are showing leadership in furthering sustainable goals. Learn how organizations are developing their ESG strategy and adopting sustainable methods across their IT and Operations to comply with evolving reporting requirements and ESG standards.
Network and Digital Services were Never More Vital
As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.
Beyond Sales Force Automation: CRM Suites Deliver Strategic Enterprise Value
Customer relationship management (CRM) systems today are no longer just about sales force automation. Leading CRM suite providers make customer service operations more efficient and improve the effectiveness of marketing campaigns. They also provide a deeper understanding of customer needs by leveraging data across multiple touchpoints and use those insights to personalize marketing communication. This improves customer engagement, increases website traffic, and enhances sales performance. This Research Byte is a brief summary of our full Customer Relationship Management Suites 2022 RadarView™..
Customer Relationship Management Suites 2022 RadarView™
The Customer Relationship Management Suites 2022 RadarViewTM addresses the need for enterprises to optimize their sales processes with a unified CRM platform and identify the right CRM suite vendor. The 49-page report also provides our point of view on how CRM suites vendors are serving the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.
Applying ESG to the IT Organization
Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. But ESG is not just a program for the organization as a whole. It also has implications for each area of the business. And one of the most important areas is the information technology (IT) function.
Integrating ESG with IT Strategy
Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. This white paper explains why a multifaceted approach to integrating ESG initiatives within an IT strategy will facilitate balanced growth, mitigate risk, and help achieve sustainability goals.
Outsourcing of Application Management Increasing Despite Growth of SaaS
As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. This Research Byte explores the trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.
Application Management Outsourcing Trends and Customer Experience 2022
As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.
Capital Budgets Make Up Smallest Percentage of IT Spending Ever
In contrast to the strong growth in nearly all IT spending metrics this year, IT capital budgets continue to fall as a percentage of total IT spending. Once a major indicator of the health of IT spending, capital spending has declined consistently as a percentage of total IT spending in the last 10 years as software as a service and the cloud have changed the way IT organizations do business. Across nearly all sectors, capital budgets are becoming less relevant. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.
Cross-Border Commerce, Digital Currencies, and the Future of Money
Traditional payment systems are proving to be too slow to accommodate increasing levels of e-commerce and cross-border transactions. And demands for faster payment processing will only increase as commerce enters the omniverse. This Research Byte outlines the factors driving the need for speed in financial transactions. We examine the benefits and drawbacks of one kind of digital currency—cryptocurrencies—and what the future of money could look like. We conclude with recommendations for enterprises to understand and prepare for the future of money.
