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Data Center Managed Services 2023–2024 RadarView™
The Data Center Managed Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for data center managed services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key data center managed service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 68-page report highlights top supply-side trends in the data center managed services space and Avasant’s viewpoint on them.
November, 2023
IT and Apps Managed Services Provider Trends: Quarterly Report for Q3 2023
In this quarterly report (calendar quarter 3, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
November, 2023
Tech-enabled Sustainability Services: Leveraging Digital Technology for Integrating Sustainability Into Core Business Operations
Enterprises are integrating sustainability into core business operations due to increased regulatory disclosure requirements and pressure from internal and external stakeholders. Manufacturing, BFSI, retail and CPG, and utilities and resources industries are leading the adoption of sustainability services through projects in green IT, green financing, and sustainable product design. While cloud and automation have found their way into production sustainability projects, enterprises are still gauging the effectiveness of next-generation technologies such as Gen AI for tackling sustainability challenges. Both demand- and supply-side trends are covered in Avasant’s Tech-enabled Sustainability Services 2023–2024 Market Insights™ and Tech-enabled Sustainability Services 2023–2024 RadarView™, respectively.
November, 2023
Tech-enabled Sustainability Services 2023–2024 Market Insights™
The Tech-enabled Sustainability Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any tech-enabled sustainability projects. The report also highlights key challenges that enterprises face today.
November, 2023
Tech-enabled Sustainability Services 2023–2024 RadarView™
The Tech-enabled Sustainability Services 2023-2024 RadarView™ assists organizations in identifying strategic partners for tech-enabled sustainability services by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key tech-enabled sustainability service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right tech-enabled sustainability services partner. The 57-page report also highlights top market trends in the tech-enabled sustainability services space and Avasant’s viewpoint on them.
November, 2023
IT Security Outsourcing is Burgeoning but Facing Service and Cost Challenges
IT security is a major focus for IT leaders, and that is unlikely to change in the near future. The threat landscape continues to evolve with greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. To combat these threats, organizations are turning to IT security outsourcing firms to handle higher-value security tasks. This Research Byte summarizes our full report on IT security outsourcing trends.
November, 2023
IT Security Outsourcing Trends and Customer Experience 2023
IT security is a major focus for IT leaders that continues to grow in importance. The threat landscape is evolving with increased reliance on the cloud, greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment.
November, 2023
IT Help Desk Outsourcing Saves Money, but What’s the Trade-Off?
The decision to turn over an IT organization’s help desk function to a service provider is more complicated than it appears. In 2023, our research shows that most IT organizations surveyed rely on service providers to perform the help desk function, to at least some extent. Help desk outsourcing typically saves money, but sometimes at the cost of service. So, what’s more important? Saving money or improving the service? This Research Byte provides a summary of our full report on IT help desk outsourcing.
November, 2023
IT Help Desk Outsourcing Trends and Customer Experience 2023
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.
November, 2023
Generative AI-based Security Tools are, in Effect, Fighting Fire with Fire
Following the cultural and technological explosion brought forth by the launch of OpenAI’s ChatGPT last fall, the security industry has seen enormous investment in technologies for large language models (LLMs), such as generative AI. While players like Google and Microsoft have launched new generative AI security products, IBM, CrowdStrike, and Tenable have integrated features into their existing products. Though each product has its own capabilities, the focal point is to automate threat hunting and prioritize breach alerts. However, the rise of generative AI also includes the opportunity for threat actors. It has potentially lowered the barrier of entry for cybercriminals to develop sophisticated business email compromise phishing campaigns, find and exploit zero-day vulnerabilities, probe for critical infrastructure, create and distribute malware, and much more.
November, 2023
Shifting Toward Tech-enabled Trust and Safety
The emergence of new-age tools and technologies, such as generative AI and the metaverse, has led to a rapid and increased production of content and complexities in the online space in terms of new regulations and compliances. This exponential growth in content creation and consumption, driven by generative AI and content automation tools, further accentuates the need for robust trust and safety measures. Effectively addressing trust and safety gaps through a human-AI model is paramount for a safer online environment. Additionally, placing employee well-being and wellness at the forefront of trust and safety operations is becoming increasingly pivotal. These factors collectively shape the dynamic landscape of trust and safety in the digital age. Both demand-side and supply-side trends are covered in our Trust and Safety Business Process Transformation 2023–2024 Market Insights™ and Trust and Safety Business Process Transformation 2023–2024 RadarView™, respectively.
November, 2023
Trust and Safety Business Process Transformation 2023–2024 Market Insights™
The Trust and Safety Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any trust and safety services project. The report also highlights key challenges that enterprises face today.
November, 2023