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Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance.
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector.
Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home furnishings, home improvement products, auto parts, industrial components, electronics, food and beverage, and other products.
Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 21 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies.
Chapter 11 provides benchmarks for healthcare services companies. The 47 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations.
Chapter 12 provides benchmarks for professional and technical services organizations. The 53 respondents in the sample range in size from a minimum of about $50 million to about $85 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, financial advice, consulting, marketing, research, and other services.
Chapter 13 provides benchmarks for the transportation and logistics sector. The category includes organizations that operate buses, trucks, railways, airlines, barges, and ships. The sector . includes logistics companies that transport goods and transportation companies as well as regional transportation authorities that move people.
Chapter 14 provides benchmarks for construction and trade services companies. The 27 respondents in the sample range in size from about $50 million to $2.5 billion in annual revenue. The category includes engineering and construction companies, commercial, residential, and industrial construction contractors, oil field services firms, firms that provide mining services, environmental services firms, and other construction and trade services firms.
Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. The category includes software companies, software-as-a-service providers, systems integrators, IT solution providers, business process outsourcing firms, and other providers of technology services and solutions. There are 26 organizations in the sample, ranging in size from around $50 million to $40 billion in annual revenue. (52 pp., 32 fig.
Chapter 16 provides benchmarks for government organizations. The 45 respondents in the sample range in size from about $50 million to $68 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, organizations that provide IT services to government agencies, and other government organizations.
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