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How Low Can They Go? IT Capital Budgets Still Declining
It is not a surprise that capital budgets are falling as a percentage of total IT budgets. Cloud and SaaS have been diverting capital spending for quite some time. But what is a surprise is that capital spending continues to fall even though it only makes up 12% of the total IT budgets. IT capital spending will never disappear completely, but just where is the floor? This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.
July, 2023
Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
Higher Education Digital Services 2023–2024 Market Insights™
The Higher Education Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.
July, 2023
Higher Education Digital Services 2023–2024 RadarView™
The Higher Education Digital Services 2023–2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 49-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.
July, 2023
Higher Education Digital Services: Leveraging Digital Transformation to Facilitate Online and Lifelong Learning
To adapt to evolving customer demands, higher education institutes are gravitating toward digital technologies to provide personalized and immersive experiences to students and provide a blended learning experience. Higher education institutes are leveraging AI, analytics, cloud, and AR/VR to provide customized content and support to students. Institutes are also putting emphasis on lifelong learning and continuing education to enable employees to upskill and reskill throughout their professional journeys. Both demand- and supply-side trends are covered in Avasant’s Higher Education Digital Services 2023–2024 Market Insights™ and Higher Education and Entertainment Digital Services 2023–2024 RadarView™, respectively.
July, 2023
HR/HCM Adoption Trends and Customer Experience 2023
In the past, human resources (HR) departments were typically seen as cost centers, but there is a growing appreciation for the strategic value that HR can bring to an organization. By embracing HR’s strategic role, organizations may realize the full potential of the function as a value-add that propels business success.
July, 2023
Optimizing HR Processes: HCM Systems Close the Talent Gap
Executives are becoming more aware of the vital role that human capital management (HCM) systems play in the success of their organizations. Comprehensive, cloud-based HCM systems enable business leaders to manage all facets of their HR processes, from hiring and onboarding through performance reviews and remuneration. This Research Byte summarizes the full report, HR/HCM Adoption Trends and Customer Experience.
July, 2023
Integration Platform as a Service 2022 RadarView™ Scan
Avasant’s Integration Platform as a Service RadarView Scan helps enterprises in evaluating key vendors supporting enterprise adoption of integration platforms. It compares the capabilities of these vendors by conducting an in-depth analysis of the solutions developed, enterprise use cases addressed, and developments made. The 17-page report also highlights key business challenges and how iPaaS vendors mitigate these challenges with their offerings.
July, 2023
Business Continuity Fears Favor Growth in Data Center Outsourcing
As IT organizations try to “get out of the data center business,” companies are turning to service providers to make up the difference. However, the amount of the data center workload that companies are outsourcing has been volatile, with rather large swings over the past few years. Why is this so? The COVID-19 pandemic led to an inflection in data center outsourcing. However, those swings should lessen over the next couple of years with the growth of infrastructure as a service (IaaS) and the cloud. In 2023, it is likely that areas where businesses increased their outsourcing in the last three years will return to pre-pandemic levels. This Research Byte discusses the changes in data center outsourcing over the last five years.
July, 2023
Data Center Operations Outsourcing Trends and Customer Experience 2023
As data centers become larger, more automated, virtualized, and complex, service providers can leverage expertise and economies of scale to provide attractive alternatives to on-premises data centers. On the other hand, turning over data center operations to a service provider or moving applications to a hosting site can entail risk. Making the choice to outsource data center operations can reduce the infrastructure budget, but when managed incorrectly the outcome can be adverse.
July, 2023
Heads Up: Addressing the Specific Device Management Needs of XR Headsets
Many Fortune 500 companies increasingly rely on AR, VR, and XR (augmented, virtual, and extended reality) devices to train employees, collaborate, perform maintenance, visualize data, run product demos, and more. But traditional mobile device management (MDM) or unified endpoint management (UEM) platforms are not necessarily good for managing AR/VR/XR devices. These headsets have specific management and security needs, and once an enterprise scales its AR/VR/XR program, it needs a platform tailored specifically to these types of devices. Innovative companies like ArborXR have stepped up to fill this need.
July, 2023
Rain or Shine, IT Budgets Refuse Decline
The IT spending outlook for 2023 can best be described with the old British slogan, “keep calm and carry on.” For at least a year, enterprises have been expecting the recessionary shoe to drop as central banks raised interest rates to fight inflation. War in Ukraine and increasingly brittle supply chains have not helped. By now, we would have expected more companies to be cautiously preserving cash, preparing for a recession. And yet, for the most part, businesses are not cutting IT budgets. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.
July, 2023