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Latest Reports

Higher Education Digital Services 2026 Market Insights™

The Higher Education Digital Services 2026 Market Insights helps organizations identify key demand-side trends expected to have a long-term impact on digital projects in the higher education industry. The report also highlights key challenges that enterprises in this industry face today.

May, 2026

Higher Education Digital Services: Driving the future of higher education with digital transformation

The higher education sector is navigating mounting financial constraints, demographic shifts, and increasing regulatory accountability by rethinking operating models and accelerating digital adoption. Declining public funding, rising operational costs, and pressure to demonstrate employment outcomes are pushing institutions toward data-driven decision-making, diversified revenue streams, and outcome-oriented program design. At the same time, shrinking traditional student cohorts and declining international enrollment are prompting universities to expand into non-traditional pathways, including micro credentials, lifelong learning, and workforce-aligned education. Institutions are embedding employability into curricula through industry partnerships and real-time outcome tracking while leveraging predictive analytics for targeted recruitment and retention. Rapid advancements in AI are further transforming the academic life cycle, with universities scaling AI-powered tutoring, automated assessments, and student success models under robust governance frameworks. Concurrently, the shift toward integrated cloud ecosystems and hybrid learning environments is enabling seamless, end-to-end student experiences, supported by immersive technologies AR/VR and AI-assisted content delivery.

May, 2026

Higher Education Digital Services 2026 RadarView™

The Higher Education Digital Services 2026 RadarView™ can help enterprises in the higher education industry craft a robust strategy based on the industrial outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 71-page report also highlights top market trends in higher education and Avasant’s viewpoint on them.

May, 2026

The Future of CX Centers: From Platform‑Led Delivery to AI‑Orchestrated Partner Ecosystems

CX centers are undergoing a structural transformation as enterprises move beyond singleplatform deployments toward complex, multipartner technology ecosystems. As customer experience (CX) becomes increasingly digital, AIled, and outcomedriven, enterprises are rearchitecting their CX operating models around tightly integrated partner ecosystems that combine CCaaS, CRM, conversational AI, intelligent automation, analytics, and generative AI platforms. 

The CX Center Business Process Transformation Technology Partner Ecosystem 2026 Report examines how CX technology ecosystems are evolving from siloed tools into orchestrated, AInative operating environments. The report highlights how technology partners are reshaping CX center design, delivery economics, governance models, and enterprise risk exposure as organizations scale AIdriven CX transformation programs. 

May, 2026

CX Center Technology Partner Ecosystem 2026 Report

The report provides a comprehensive analysis of the CX center technology partner ecosystem, examining how technology partnerships are evolving from siloed, platform‑centric models to AI‑native, orchestrated operating environments. It analyses the CX partner ecosystem across 11 technology categories—conversational AI, AI and analytics platforms, intelligent automation, CCaaS, CRM platforms, generative AI, cloud providers, customer engagement, customer data and NLP platforms, contact center software and tools, and live translation platforms—assessing partner roles, maturity, adoption, and convergence. Key findings include four structural shifts that have transformed the ecosystem between 2023 and 2026—from platform licensing to AI-native partnerships, from regional to global multicloud architectures, from siloed tools to orchestrated ecosystems, and from cost-focused to outcome-focused partnerships. The report also highlights key enterprise risks in multipartner CX delivery models, including operational opacity, technology lock‑in, and governance and compliance gaps. It features a CX center technology partner ecosystem map that organizes over 150 identified partners into 11 categories, a decision matrix that maps 12 CX center functions to optimal partner categories, and detailed deep dives into each partner category covering adoption trends, CX center value propositions, and roles in the CX operating model.

May, 2026

From Seats to Experiences: Reimagining Airline Commerce Through Modern Retailing

As highlighted in the Airlines and Airports Digital Services 2026 Market Insights report, global air passenger traffic continues to scale at an unprecedented pace, driven by rising middle-class populations, expanding international connectivity, and a strong recovery in leisure and business travel demand following the pandemic. In an environment characterized by margin volatility, shifting traveler expectations, and intensifying competition from digital-first travel ecosystems, airlines are increasingly reimagining themselves as modern retailers rather than transportation providers. The focus is rapidly shifting from selling seats to curating personalized, experience-led journeys spanning booking, ancillary services, airport experiences, loyalty ecosystems, and post-trip engagement. Therefore, airlines are modernizing their retailing experience by adopting the New Distribution Capability (NDC) framework introduced by the International Air Transport Association (IATA).

May, 2026

From AI Ambition to Enterprise Execution in APAC: A CIO Playbook

As we all know, the Asia-Pacific (APAC) region has been at the forefront of digital transformation over the past decade. Cloud adoption, mobile-first economies, and platform-led business models have enabled enterprises to scale rapidly and innovate continuously. Hyperscalers such as AWS have played a foundational role in this journey, providing scalable infrastructure, accelerating application modernization, and democratizing access to advanced technologies.

May, 2026

Pax Silica and the Philippines: What the New Economic Security Zone Means for Global Supply Chains

On April 16, 2026, the United States and the Philippines jointly announced plans to establish a 4,000-acre Economic Security Zone within the Luzon Economic Corridor (U.S. Department of State). Designated as the first AI-native industrial acceleration hub under the Pax Silica Initiative, the zone is intended to reduce dependence among partner nations on concentrated supply chains for semiconductors, critical minerals, and advanced manufacturing. With the Philippines formally joining the Pax Silica network alongside countries such as Japan, South Korea, the United Kingdom, and Australia, the announcement signals a meaningful shift in how partner economies are approaching supply chain resilience and economic security in the Indo-Pacific.

May, 2026

Banking Digital Services 2026 Market Insights™

The Banking Digital Services 2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.

May, 2026

Banking Digital Services: Advancing AI‑Native, Resilient, and Customer‑Centric Banking Through Digital Modernization

Banking enterprises are reimagining customer engagement for digitally native consumers, shifting to digital‑first models across the banking life cycle. They are deploying Gen AI and agentic AI across core value streams—from credit memo generation and loan origination to intelligent KYC/AML workflows and real‑time fraud detection. In parallel, banks are investing in real‑time payments enablement and composable orchestration platforms. They are modernizing legacy cores through cloud‑native side‑core and dual‑core architectures. Additionally, banks are embedding compliance‑by‑design into digital platforms, leveraging AI‑driven regulatory intelligence and automated transaction monitoring to strengthen operational resilience.

May, 2026
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