Owing to the macroeconomic headwinds, customers are looking to modernize their legacy systems, including ERP, with minimal operational overhead. They are modernizing billing, order management, and settlement processes while exploring innovative commercial models such as subscription and pay-per-use pricing through Oracle Cloud ERP adoption. Enterprises are also piloting low-risk generative AI use cases, including automated ticket resolution, financial reporting automation, and the introduction of digital assistants, to reduce manual effort and improve accuracy. To support this shift, service providers are embedding generative AI into delivery platforms, adopting reusable assets, and embracing fixed-price models that enable faster, more cost-predictable ERP transformations.

Banks are prioritizing cost reduction by adopting cloud-native infrastructure and composable architectures to modernize legacy systems and drive operational efficiency. Global capability centers (GCCs) are also helping banks access top talent while fostering innovation. To enhance customer engagement, banks are leveraging generative AI and advanced analytics to enable hyperpersonalized services. Additionally, banks are strengthening cybersecurity with AI-based threat detection and RegTech solutions for streamlined compliance. They are utilizing the “Sidecore” strategy to facilitate digital core upgrades without disrupting legacy systems. Digital wallets, crypto transactions, and digital currencies are expanding financial access, while ESG goals shape sustainable financial products and services.