Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
From Connection to Cognition: The Evolution of Smart Physical Devices with Generative AI
Since its inception, the landscape of physical devices has dramatically transformed. Initially simple, connected tools that synced data and enabled remote control have now evolved into a sophisticated, intelligent ecosystem driven by generative AI (Gen AI). This evolution is revolutionizing how devices interact with the world, transforming them from basic utilities into dynamic, responsive entities that reshape our interactions and experiences. Enterprises must recognize the potential of Gen AI-powered devices to enhance operational efficiency, drive innovation, and provide a competitive edge in an increasingly digital marketplace.
AvaSense Aids Multi-Vendor Ecosystem Management
Companies are increasingly relying on a diverse range of vendors to provide services and products, creating a complex multi-vendor ecosystem. This complexity can lead to challenges in managing multiple service level agreements (SLAs), contracts, and vendor relationships, often resulting in inefficiencies and increased operational costs.
Human-AI Collaboration: The Key to Unlocking Contact Center Efficiency
As enterprises look to transform their contact centers into customer experience centers, technologies, including generative AI (Gen AI), automation, and analytics, take center stage. Evolving customer journeys and the need for seamless experiences across channels push enterprises to offer omnichannel support and digital self-service options. Service providers have allocated 27% of their investments toward emerging technology integration and 35% dedicated to new tools and platforms, as noted in our Contact Center Business Process Transformation 2023–2024 RadarView.
The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships
With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.
Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance
The Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance report assists organizations in identifying important use cases that are expected to have a long-term impact on any AI and intelligent automation-related digital projects in the BFSI space. The report also highlights key challenges that the BFSI enterprises face today.
GCC’s Localization Strategy Requires Rethinking Talent Development for Digital Capability Building
The Gulf Cooperation Council (GCC) region has long been a magnet for global talent, offering lucrative opportunities and a high standard of living. However, the region’s rapid economic growth has highlighted a significant challenge: the underutilization of local talent in emerging digital sectors.
Media and Entertainment Digital Services 2024 Market Insights™
The Media and Entertainment Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the media and entertainment industry. The report also highlights key challenges that enterprises face today.
Using Generative AI to Optimize the Media Supply Chain and Explore New Revenue Avenues
The media and entertainment industry has undergone a significant transformation driven by the integration of deep learning and AI. Enterprises are harnessing generative AI for various applications, including newsroom editing, scriptwriting, marketing optimization, and regional market expansion through deepfake dubbed videos. There i’s a growing focus on immersive experiences powered by AR/VR/XR technologies to enhance customer engagement. Additionally, businesses are exploring revenue-generating opportunities through non-fungible tokens (NFTs), offering digital character toys on NFT marketplaces. To ensure operational efficiency and meet evolving consumer expectations, enterprises are modernizing legacy systems, prioritizing cybersecurity, and adopting remote production models, as well as leveraging cloud technology to reduce their environmental footprint. This comprehensive approach reflects the industry’s commitment to innovation and sustainability, and delivering high-quality customer experiences. Both demand- and supply-side trends are covered in Avasant’s Media and Entertainment Digital Services 2024 Market Insights™ and Media and Entertainment Digital Services 2024 RadarView™, respectively.
Media and Entertainment Digital Services 2024 RadarView™
The Media and Entertainment Digital Services 2024 RadarView™ helps media and entertainment enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 830-page report also highlights top market trends in the media and entertainment space and Avasant’s viewpoint.
European CIOs Making Investments with Strong Budget Increases
Despite some economic turbulence, persistent nearby conflicts, and tech layoffs, end-user companies are showing relatively strong IT spending increases. CIOs are investing in a series of new technologies designed to transform the enterprise including AI, data analytics, and even the metaverse. Hiring is also keeping pace, and, for the most part, CIOs have the budget they need to make meet their mission of continued strategic transformation. This Research Byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2024/2025 study.
