TRAVEL
Travelers are digitally engaged from the moment they book a vacation and accommodations until they write online reviews. Digital platforms have shifted the power in this buyer’s market further in their favor. Travelers have the power to compare rates, streamline travel purchases and drastically impact brand awareness through social media. This shift in the market also ushered in new players whose offerings mirror consumer desires, further complicating the playing field. Legacy companies are rapidly reacting to these changes by implementing omni-channel platforms and social media programs. However, it is easy to create a fragmented user experience between online and offline channels if solutions lack integration.
Avasant provides a strategic roadmap for integrating digital technologies to better reach customers and improve continuity of brand experience. Different sourcing models, providers, and technologies can enhance the direct-to-consumer model and decrease increase capital investments. Our strategy consulting services also reduce costs, streamline processes, and foster alignment with overall business strategy.
TRANSPORTATION
Technology is also increasing the pace of change in the transportation industry. While advances in digital, big data, and predictive analytics have the opportunity to effect great change, updating antiquated infrastructure and critical systems that have been in place for years is not an easy undertaking. Mergers, partnerships, and collaborative efforts are increasing in response to innovation, presenting opportunities for new investment strategies where all parties are forced to share. Being thoughtful in choosing the right partners to increase efficiencies and modernize is imperative. Turning to digital solutions internally requires expertise and finesse to ensure applicability and integration into evolving business models.
Our tailored recommendations help our clients modernize infrastructure and use technology that results in increased efficiencies. Our solutions drive operational excellence, cost savings, and improved vendor management. We envision an industry with superior demand management and maintenance systems, personalized customer service offerings, and updated security radically changing the means in which we explore our world.
Travel & Transportation Client Case Study
Traveling is not longer just about moving from point A to point B, but a destination in itself. Our travel and transportation consultants worked with one of the largest airports in North America to meet needs of 21st century travel. Through the introduction of state of the art technologies, our client will be one of the first transportation companies to introduce facial recognition systems to provide next-generation monitoring. These systems will also provide travelers with a personalized traveling agenda and convenience offerings through a proprietary application. Our transportation industry consultants are recommending the technologies and infrastructure necessary for success, as well as ensuring these changes meet overall business objectives. Technology has the power to enhance safety and traveler experience in unimaginable ways, and we are proud to be leading the charge.
“Toronto Pearson is by far Canada’s largest airport facility with an annual traffic of 41 million passengers, and is the second-busiest international airport in North America. Avasant has been engaged with GTAA to support in an enterprise-wide business and IT transformation initiative. As a result of this initiative, GTAA has identified both significant IT costs savings as well as potential for business process optimization, passenger experience improvement and revenue growth. Avasant continues to be a trusted partner in this journey and a key part of our success.”
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Carlos Hernandez
PARTNER, TRAVEL & TRANSPORTATION PRACTICE LEAD