This RadarView™ helps enterprises define their procurement process transformation approach and identify the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 15 providers of procurement business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Why read this RadarView?
As enterprises continue to evolve, procurement is transitioning from a purely transactional function to a strategic enabler that enhances competitiveness and operational efficiency. Enterprises are now outsourcing more complex, high-value transactions to external specialists. The adoption of industry-specific solutions and generative AI is boosting procurement efficiency. These innovations allow teams to focus on more strategic initiatives. Consequently, the key drivers influencing procurement engagements with service providers are process automation, optimization, and tailored solutions, highlighting their increasing significance in an ever-changing landscape.
The Procurement Business Process Transformation 2024 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in procurement business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their procurement function.
Featured Providers
This RadarView™ includes a detailed analysis of the following procurement business process transformation service providers: Accenture, Capgemini, Capita, Corcentric, Fullstep, Genpact, GEP, HCLTech, IBM, Infosys, Nexdigm, TCS, Tech Mahindra, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Definition and scope of procurement business process transformation
- Avasant recognizes 15 top-tier providers offering procurement business process transformation services
- Provider comparison
Supply-side trends (Pages 9–15)
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- Enterprises prefer solutions that offer customized solutions, cost efficiency, and advanced technologies.
- Output-based, gain share-based, and hybrid pricing models are increasingly getting traction as enterprises seek to derive higher value through sourcing contracts.
- North America continues to lead the demand for procurement outsourcing, and providers’ workforces are significantly focused on transaction processing.
- APAC leads with the highest number of delivery centers for procurement transformation worldwide.
- Manufacturing, retail and CPG, and healthcare and life sciences continue to lead in service provider revenue.
- Over 65% of procurement service provider investments are dedicated toward R&D and inorganic expansion.
Service provider profiles (Pages 16–46)
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- Detailed profiles for Accenture, Capgemini, Capita, Corcentric, Fullstep, Genpact, GEP, HCLTech, IBM, Infosys, Nexdigm, TCS, Tech Mahindra, Wipro, and WNS.
Appendix (Pages 47–50)
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- Research methodology and coverage
- Interpretation of classification
- RadarView assessment
Key contacts (Page 51)
Read the Research Byte based on this report. Please refer to Avasant’s Procurement Business Process Transformation 2024 Market Insights™ for demand-side trends.