Healthcare providers face growing challenges, including workforce shortages, clinician burnout, and shrinking margins, which strain operational efficiency and patient care coordination. The need for seamless data exchange across systems and regulatory compliance compounds these pressures. To overcome these issues, providers are accelerating their digital transformation through the use of AI, predictive analytics, and intelligent automation to streamline workflows, manage denials, and enhance financial resilience. Adoption of Fast Healthcare Interoperability Resources (FHIR)-based APIs, remote monitoring, and telehealth expands access to care and enables proactive health management beyond traditional settings. At the same time, healthcare global competency centers (GCCs) are evolving into innovation hubs focused on AI, data interoperability, and digital maturity, driving sustainable growth and innovation. Providers are also strengthening their cybersecurity and consent management systems to protect patient data while ensuring control, compliance, and trust in an increasingly digital healthcare environment.
Both demand-side and supply-side trends are covered in our Healthcare Provider Digital Services 2025 Market Insights™ and Healthcare Provider Digital Services 2025 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the healthcare provider space, including top trends, analysis, and recommendations. They also take a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 40 service providers across three dimensions: practice maturity, investments and innovation, and partner ecosystem. Of the 40 providers, we recognized 23 that brought the most value to the market over the past 12 months.
The reports recognize service providers across four categories:
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- Leaders: Accenture, Capgemini, Cognizant, HCLTech, Optum, TCS, and Tech Mahindra
- Innovators: Hitachi Digital Services, Infinite Computer Solutions, Infosys, LTIMindtree, NTT DATA, and Wipro
- Disruptors: Atos, DXC, Genpact, IBM, and Omega Healthcare
- Challengers: Happiest Minds, Kyndryl, Persistent Systems, UST, and Virtusa
Figure 1 below from the full report illustrates these categories:
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“Healthcare providers are accelerating digital transformation to strengthen efficiency and sustain margins,” said Avinash Baliga, partner at Avasant. “By leveraging AI, cloud platforms, and remote monitoring, they streamline workflows, optimize costs, and ensure personalized patient care.”
The reports provide several findings, including the following:
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- Amid rising denials and shrinking margins, streamlining workflows and modernizing systems are essential for efficiency and sustainable growth.
- The shift toward prevention and population health aims to identify risks early, manage chronic conditions proactively, and improve outcomes.
- It is imperative to empower patients to proactively manage their health, facilitate timely interventions, and ensure continuity of care beyond traditional healthcare settings.
- It is essential to enable seamless data sharing across systems to enhance care coordination, ensure regulatory compliance, and eliminate operational redundancies.
- Staffing shortages and rising burnout prompt a shift toward new roles, flexible work models, and targeted training to maintain care quality and coverage.
“Healthcare providers are expanding the frontiers of connected care through AI and remote monitoring,” said Eratha Poongkuntran, associate research director at Avasant. “By enabling health management, data exchange, and intelligent automation, they drive efficiency, enhance outcomes, and build patient trust.”
The RadarView also features detailed profiles of 23 service providers, along with their solutions, offerings, and experience in assisting healthcare providers in their digital transformation journeys.
This Research Byte provides a brief overview of Avasant’s Healthcare Provider Digital Services 2025 Market Insights™ and Healthcare Provider Digital Services 2025 RadarView™. (Click for pricing.)