IT organizations often find it difficult to track all of the information about IT assets, such as hardware and software licenses, along with critical data such as location, configuration, and renewal dates. In response, companies have worked to set up IT asset management and configuration management systems, and processes to bring IT assets into a common management framework. In this report, we describe why IT asset management is an important process and the challenges it faces. We next study IT asset management system adoption and practice levels, examining those by organization size and sector. We conclude with best-practice suggestions for successful asset management and how to make the practice more effective. (15 pp., 6 fig.)
[Research Byte]
[Research Byte]