HCL’s digital services for its utility clients are broadly classified into 3 major focus areas: digital grid (asset management, smart meter/grid), digital field workers (mobile work and learning, drones, 3D printing), and digital office worker (data visualization, bots, etc.).
To support its practice, it has developed multiple IPs around customer engagement and billing (Engage), grid management (Active Grid Management), asset management (HAMS). Currently, it is working on projects using drone technology in convergence with AI analytics to assess asset conditions.
It considers cybersecurity an important focus area for its clients. It opened a delivery center in the US that provides cybersecurity services.
It works with clients to support the implementation of solutions with the potential of developing new revenue streams. For instance, it is providing smart meter product engineering service for Direct Energy, with features that can identify problems in home appliances in advance and provide appropriate service, thus creating a new revenue stream for the utility.
Investments & Innovation
In the last couple of years, HCL has taken the inorganic route to strengthen its practice. Some of these are: Actian (analytics), C3i (call center work solutions), and PowerObjects (CRM).
Its investment plans are focused around 3 areas: digital customer enhancement, IT applied cybersecurity for IT/OT, and IoT with blockchain in utility.
It follows a collaborative approach towards innovation, which includes participation from clients to develop solutions. For this, it has set up a Co-Innovation Council responsible for driving technology and operations innovation. It also has 3 co-innovation labs for utilities in India, Europe and the US.
Partnership & Ecosystem
HCL has a diverse partnership ecosystem, which includes Harris Geospatial and Nexant for advanced analytics solutions, Smart Water Energy for delivering digital customer and workforce management solutions, and Broadcom for automated remediation, analytics and digital BizOps systems for smart grid and smart meter solutions.
With Indra, a global consulting and technology company, it plans to market InGRID Active Grid Management (AGM) to North American utilities. InGRID is an IoT platform for monitoring and controlling grids.
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