This report identifies key demand-side trends in the airline and airport industry that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in the airline and airport industry based on Avasant’s assessment.
Why read this Market Insights?
Airlines and airport enterprises are investing in digital technologies to enhance customer experience and improve operational efficiency. Additionally, to meet the evolving demands of the market, the industry is embracing ESG measures across the value chain to achieve net-zero emissions and address customer preference for sustainable travel. Furthermore, emerging technologies, especially AI, cloud, and intelligent automation, are significantly instrumental in transforming the industry to offer self-help kiosks, modernize legacy IT infrastructure, and improve workforce efficiency by automating mundane tasks.
The Airlines and Airports Digital Services 2024 Market Insights™ aids enterprises in this sector in identifying important market trends and challenges for any digital project they participate in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
Table of contents
About the report ( )
Executive summary (Pages 4–7)
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- Defining airlines and airports digital services scope
- Key drivers and enterprise response
- Avasant recognizes 22 top-tier providers supporting the airlines and airport industry in digital transformation
Demand-side trends (Pages 8–13)
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- Airlines and airport firms are leveraging AI to meet consumer expectations of on-time arrivals and departures.
- They are utilizing emerging technologies to automate mundane and repetitive tasks.
- They are also using AR/VR/XR technologies for pilot training, simulation, and cabin crew upskilling.
- Regulatory requirements and stakeholder pressure are compelling airlines and airport firms to integrate ESG in business operations.
- Airlines and airport firms are migrating to the cloud to unlock operational efficiency across key business processes.
Key contacts (Page 15)
Read the Research Byte based on this report.
Please refer to Avasant’s Airlines and Airports Digital Services 2024 RadarView™ for demand side trends.
