Handheld Email Devices: Adoption Rates, ROI, and TCO

September, 2007


How deeply have handheld email devices, such as the Blackberry and Treo, penetrated the enterprise? How fast is usage growing? Do the benefits of these products outweigh the costs? To find out, Computer Economics conducted a survey of over 200 IT organizations in which we asked specific questions about adoption levels, user counts, and the economic characteristics of these devices. Our analysis shows that these devices are widely deployed and are continuing to grow in popularity among business users. Furthermore, while the ROI for these devices appears positive overall, our total cost of ownership statistics may indicate that some organizations are not adequately budgeting for the support of these devices. (5 pp., 7 figs.)
[Executive Summary]