IT Management Best Practices 2010/2011

September, 2010


As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 14 selected IT management practices: IT steering committees; IT security policy compliance audits, disaster recovery testing; IT change control boards; project management office; user satisfaction surveys; IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT balanced scorecard; IT Infrastructure Library (ITIL); and open source contributions. (28 pp., 18 figs.)
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