As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 14 selected IT management practices: IT steering committees; IT security policy compliance audits, disaster recovery testing; IT change control boards; project management office; user satisfaction surveys; IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT balanced scorecard; IT Infrastructure Library (ITIL); and open source contributions. (28 pp., 18 figs.)
[Full Description and Sample Pages]
IT Management Best Practices 2010/2011
September, 2010
$195.00
DISCLAIMER:
Avasant's research and other publications are based on information from the best available sources and Avasant's independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.