IT Security Outsourcing Trends and Customer Experience 2016

August, 2016


IT security is a critical area for enterprise IT managers, who face a growing number of threats. In light of the new realities, this study is designed to help IT executives compare their outsourcing activity with other IT organizations. We use three metrics to measure IT security outsourcing activity: how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function. (18 pp., 8 fig.)
[Research Byte]