SAP SuccessFactors Services 2024 Market Insights™

April, 2024


Report Summary

This report identifies key demand-side trends in the SAP SuccessFactors services space, helping enterprises define their strategy for SAP SuccessFactors adoption. It also provides an overview of enterprise challenges in the SAP SuccessFactors services space based on Avasant’s assessment.

Why read this Market Insights?

A fragmented HR technology landscape with multiple HR applications presents critical challenges, including process bottlenecks, complex approval workflows, lack of workforce data standardization, inefficient HR reporting and compliance, and inconsistent employee experience. Organizations are transitioning to a consolidated workforce and payroll management system powered by SAP SuccessFactors to enable efficient HR processes and informed decisions. They also leverage niche solutions from technology partners to address business challenges in key areas, including time and attendance management, talent management, payroll processing, content management, and employee sentiment analysis.

The SAP SuccessFactors Services 2024 Market Insights™ aids enterprises in identifying important market trends and challenges for any SAP SuccessFactors migration journey that they take part in.


The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–7)

    • Defining SAP SuccessFactors services
    • Key enterprise SAP SuccessFactors services trends shaping the market
    • Avasant recognizes 23 top-tier providers supporting the enterprise adoption of SAP SuccessFactors

Demand-side trends (Pages 8–12)

    • Utilities, manufacturing, and retail industries account for about 60% of SAP SuccessFactors services demand.
    • SAP SuccessFactors adoption drives efficiency gains in HR processes and improves HR data visibility for enterprises.
    • Preconfigured solutions continue to find traction among customers to reduce time to market.
    • Integrating specialized partner solutions helps organizations address key use cases in HR and payroll transformations.

Key contacts (Page 13)

Read the Research Byte based on this report.

Please refer to Avasant’s SAP SuccessFactors Services 2024 RadarView™ for detailed insights on the service providers and supply-side trends.